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Process Specialist
Job details
Country
United Kingdom
Work Location
Interest Group
IBPM
Company
IBPM UK
Requisition ID
141131BR
Job description
Job description
Overall Purpose of Role: The overall purpose of this role is to administer various HR Admin processes including Reward and Benefits
Experience: 2+ Years
Key Responsibilities & Deliverables:
Reward & Benefits:
Processing in a timely and accurate fashion ‘on demand’ requests including but
not limited to:
Processing the weekly/monthly/annual cyclical R&B tasks including but not limited to:
General:
Desirable Criteria:
Core Competencies and Key Indicators:
Customer Orientation : Service orientation, Responsiveness
High Impact Communication: Clarity in communication, grammar & sentence constructions
Learning & Innovation: Openness to new ideas, Learning Orientation
Benefits:
25 days holiday excluding Bank Holiday’s Leave Year runs from April 1 to March 31
-Sick Pay (3 paid Days in a 12-month period)
-Employee discounts – Perk Box
-Access to training platform for PD – Lex
-Pension – employer contribution 3% employee contribution 5% - total 8% of designated banding
-Free Parking – Birmingham only
-On site canteen – Birmingham only
-Income Protection
-Employee Assistance Program (EAP)
This role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
| Role Title: | Reward & Benefits Administrator |
| Role Designation: | Process Specialist |
| Reporting Manager: | People Compliance and Admin Manager |
| Job Level: | 3 |
| Location: | Rubery About Infosys BPM Ltd: Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. |
Experience: 2+ Years
Key Responsibilities & Deliverables:
Reward & Benefits:
Processing in a timely and accurate fashion ‘on demand’ requests including but
not limited to:
- Additional leave purchase, Eyecare vouchers, CRISP applications, Mobile working orders, Healthcare new applicants, BUPA health checks, R&B invoices, Childcare vouchers (existing users only) and Be a Star nominations
- Responding in a timely and accurate fashion to all R&B queries via email, telephone or CRM system
- Reward & Benefits Administrator:
Processing the weekly/monthly/annual cyclical R&B tasks including but not limited to:
- Perks at Works reports
- CHIP processing (monthly, annual processes)
- Long service awards
- Journals
- Love2Shop reports
- Bonus invitations and bonus processing
- Salary review letters
- Exceptions reporting
General:
- Support the offshore team with training
- Liaise with client Rewards team as appropriate
- Ad hoc project work/reporting as requested by line manager or client
- Creating, reviewing and updating team SOPs
- Identifying and implementing process improvements
- Reviewing standard documents and templates with a view to improving accuracy, timeliness or customer experience
- Working to and achieving team KPIs
- Delivering an excellent customer experience to customers, colleagues and other Infosys teams at all times
- Assisting in the creation of ad hoc reports as required
- Working in line with Infosys C-LIFE values and all Infosys processes and policies
Desirable Criteria:
- Previous experience of administering Reward and Benefits
- Understanding of redundancy processes
Core Competencies and Key Indicators:
Customer Orientation : Service orientation, Responsiveness
High Impact Communication: Clarity in communication, grammar & sentence constructions
Learning & Innovation: Openness to new ideas, Learning Orientation
Benefits:
25 days holiday excluding Bank Holiday’s Leave Year runs from April 1 to March 31
-Sick Pay (3 paid Days in a 12-month period)
-Employee discounts – Perk Box
-Access to training platform for PD – Lex
-Pension – employer contribution 3% employee contribution 5% - total 8% of designated banding
-Free Parking – Birmingham only
-On site canteen – Birmingham only
-Income Protection
-Employee Assistance Program (EAP)
This role profile is a guide to the work you will initially be required to undertake commensurate with job level and experience. It may be changed from time to time to incorporate changing circumstances. It does not form part of your contract of employment.
