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Senior Customer Service Representative (Life Insurance & Annuities)
Job details
Country
USA
State / Region / Province
Iowa
Work Location
Des Moines, IA
Domain
Delivery
Interest Group
Infosys McCamish
Company
Infosys McCamish
Requisition ID
138661BR
careerpage.description_page_field_label_field_job_code
233APSUS Process Specialist
Job description
Infosys McCamish
Domain: Life Insurance
Skill: Customer Service
Senior Process Associate
In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines, IA.
Your responsibilities include but may not be limited to
Take initiative and ownership in every call and situation
Provide answers and solutions in a manner all parties can understand
Research information and handles return calls/other follow-up as needed
Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
Navigate multiple computer systems/applications and utilizes search tools to find information
Adhere to call guidelines
Meet or exceeds department quality standards
Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
Life and Annuity experience
Qualifications:
Required
High School Diploma or GED Equivalent.
At least 2 years of experience in the job description below
Preferred
Analytical skills
Oral and written communication skills
Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
Ability and willingness to learn multiple financial concepts and systems
Flexibility in a fast-paced, team-oriented environment
Organizational and follow through skills
Sensitivity to service and quality
Producer Management/Compensation skills preferred but not required
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/
