Job description

Job Description: Customer Service Agent

Location: Wexford, Knockenhoy Office Centre, Sinnottstown lane, Drinagh, Wexford, Co.Wexford, Y35 K124

Key Responsibilities:
Based in our offices in Wexford, you will be working for Infosys BPM on behalf of our partner, as a Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you acquire these skills. We will provide you with the best tools and resources to exceed our customer’s expectations and enable you provide them with a truly remarkable experience.
This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career with plenty of opportunities for career progression. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Wexford.
The part you will play within the Infosys team:
· You will be frontline support for our clients
· Ability to use the systems and tools available to effectively handle customer’s queries
· Strive to achieve and maintain service level statistics
· Maintain a high level of first call resolution and quality assurance
· Contribute to overall team performance within your specialised department
Requirements:
Personal success profile:
· Fluency in English is a pre-requisite for this role
· Passion for providing exceptional service to clients
· IT literate
· Confident telephone manner with strong communications skills
· Self-motivated and friendly with a positive outlook
· Ability to handle confidential information
· Team Player
· Strong attendance, performance and adherence to policies are essential for this role


We offer to the candidates:
There are many benefits to working at Infosys:

• 20 days holiday
• Permanent Contract of Employment
• High energy and dynamic work environment
• Culture for promoting from within
• Tenured Based Health Cover discounts
• Learning and development platforms available to all employees
• Global company with opportunities for growth across many countries
• Tenured based Maternity Cover contributions
• Opportunities to be involved and give back to the community
• Easily accessible site for all modes of transport
• Special staff offers – reduced rates with local stores and amenities
• Free access to the VHI Employee Assistance Programme and to the Virgin Pulse platform
• PRSA pension scheme
• Supportive working environment
• The opportunity to make life-long friendships