O2O Team Lead with French
Infosys Poland Lodz

Requirements:
We are looking for a candidate with:
- Knowledge of English and French at least C1 level - essential for client communication purposes.
- Experience in Sales & Fulfillment / O2O operations, preferably in order processing, logistics, quoting or renewals.
- Strong ability to manage operational queues, workload priorities and backlog with high accuracy of task status.
- Good understanding of KPIs, SLAs, TAT, accuracy and escalation handling in a client-facing environment.
- Flexibility in working hours and readiness to coordinate overtime during peak periods, especially at month-end.
- High sense of urgency and ability to balance client expectations, deadlines and internal organizational requirements.
- Strong self-organization, stakeholder management and communication skills.
- Ability to build process knowledge, support newcomers and cooperate effectively with SMEs/process leads.
- Ability to represent the company position on operational and organizational matters.

Responsibilities
Your key activities:
• Manage a team of 24 remote employees working across Lodz, Krakow and Romania centers.
• Coordinate 3 operational queues and 3 teams: Quotes, Order and Contract Renewal.
• Monitor workload, priorities and backlog daily, including critical request prioritization.
• Ensure close tracking of operational requirements and service performance for France stakeholders.
• Monitor KPIs/SLAs and handle escalations with strong sense of urgency and business impact awareness.
• Coordinate overtime planning and assignments when required by closing events and peak periods.
• Support quality and productivity development for newcomers and ensure proper knowledge-sharing routines.
• Build strong process knowledge, act as a client discussion partner and identify improvement opportunities.

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events