Job description

Role Title: People Compliance and Administration Manager
Role Designation: Senior Operations Manager
Reporting Manager: Head of Shared Services
Job Level: 5
Location: Birmingham

About Infosys BPM Ltd:

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of September 2019.

Overall Purpose of the
Role: The People Compliance and Administration Manager is accountable for leading the HR Administration and Compliance team and activities including right to work, DBS, pre-employment checks, Offers and Onboarding, TUPE, Redundancy Admin, Reward and Benefits, HR Portal and SAP Organizational Management for our FTSE 50 client.

Key Responsibilities &

Deliverables: Lead the function with focus on driving accountability, shaping strategies and building credibility and trust from our client
• Play a lead role in change management, driving creative and innovative
solutions including scoping projects with consideration to risks and metrics
• Management of an onshore and offshore administration team across HR
compliance and administration activities
• Responsible for the ongoing engagement, development and training of team
members
• Acts quickly with regards to the performance management of the team,
regularly assessing performance to always ensure high service levels and
accuracy, managing their performance against KPI targets in line with our
service offerings
• Understand client's requirements and build strong and lasting relationships
with stakeholders
• Collaborate with the client to build tools to aid the organizations objectives
and strategies
• Manage the processing of pre-employment vetting and DBS/criminal records
checks applications and appropriate management and escalation of risk
Manage the vetting of Right to Work documents for all new starters, TUPEs
and follow up visa checks ensuring timely turnaround to prevent any
disruptions to the on-boarding process
• Manage all employment referencing activity for both ‘incoming’ and ‘outgoing’
employees
• Manage the onboarding of client employees, ensuring timely turnaround to
prevent any disruptions to the on-boarding process for new starters and any
transfers and promotions
• Manage any change requests in relation to contract templates liaising with IT
and 3rd parties
• Manage the organizational management workstream including HR Portal
troubleshooting and hierarchy changes within SAP, liaising with IT and 3rd
parties where required
• You will ensure the health and safety of all colleagues within the business and
report any incidents via the approved company processes

Essential Criteria: Proven stakeholder management skills with the ability to navigate a
complex stakeholder landscape and influence at a senior level
• Demonstrable experience of coaching and mentoring through change
• Experience of working in a client focused environment within a fast
paced matrix organization
• Experience of operating to Service Level Agreements and driving
performance through the effective management of KPIs
• Demonstrable experience of implementing and driving change
• Must adopt a pragmatic approach
• Must demonstrate resilience and credibility

Desirable Criteria:
• Degree qualified or equivalent
• Experience of working in an RPO and SS environment
• An understanding of the operations of outsource service providers

Core Competencies: Key Indicators:

Business & Finance Management:

• Strong understanding of the billing process at an engagement level, financial analysis and reporting techniques

• Advanced knowledge of MSA/other contracts process and standards
• Strong understanding risk management models including operational risk/ liabilities

• Has understanding of alignment of own function’s/unit’s drivers to short- and long-term business drivers

• Anticipates customers’ needs, provides inputs for solution, demonstrates industry understanding and provides inputs to the customer on areas other than project work and builds confidence with the customer at higher levels to be treated as an advisor.
• Analyzes and constantly improves systems, processes and nature of service being provided to ensure customer delight by establishing standards and benchmarks for quality

• Communicates the interdependencies across multiple teams within own area
• Drives convergence across these team; Identifies underlying potential areas of conflicts

• Identifies key stakeholders (internal and external) aligned to organizational
• interests does research to identify the “hot buttons” and seeks to build deeper partnership with them to deliver win wins

• Understands other points of view and uses logic to bring out the reasons
• Builds context and common platforms and uses appropriate data/examples/anecdotes to support complex ideas
• Uses anecdotes/powerful data to drive home the point, highlights the key takeaways several times