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  • Process Specialist ( Bi Lingual Spanish Speaking)
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Job details

Country

USA


State / Region / Province

Georgia


Work Location

Atlanta, GA


Domain

Operations


Interest Group

IBPO USA


Company

Infosys McCamish


Requisition ID

149344BR


Job description

Process Specialist
Job Description:

Infosys McCamish – Process Specialist – BPM
As a Process Specialist, you will monitor incoming work requests for instruction accuracy and completeness and be responsible for working with the client to supplement or clarify incomplete or ambiguous requests. You will be intensely involved in facilitating new processes and procedures, working with immediate supervisor/manager in defining workflow that will ensure efficient and accurate processing of the business associated with the assigned team. You will assist in integrating these new processes into existing operations. You are or will become a Subject Matter Expert to the processes and procedures, client products, policy administration and recordkeeping systems, and any other ancillary systems.
You will train new team members in operational functions including client specific procedures, service level agreements, the use of internal systems and client specific tools. You will track and report productivity service measurements to immediate supervisor/manager regularly to improve team and individual effectiveness. You will assist in monthly Metrics Reporting for volume and accuracy of work performed in the group, as well as documenting client specific processes and procedures.

Location for this position is Atlanta, GA. (Hybrid)

Responsibilities
  • Monitors incoming work requests for instruction accuracy and completeness
  • Responsible for working with the client to supplement or clarify incomplete or ambiguous requests
  • Monitors workflow and deliverable dates to ensure compliance with client service standards
  • Performs quality control review of processed work and client deliverables.
  • Track audit results to improve individual performance and to develop system enhancements
  • Is or becomes a Subject Matter Expert to the processes and procedures, client products, policy administration and recordkeeping systems, all systems required for the role and any other ancillary systems.
  • Train new team members in operational functions including client specific procedures, service level agreements, the use of internal systems and client specific tools.
  • Facilitates new processes and procedures, working with immediate supervisor/manager in defining workflow that will ensure efficient and accurate processing of the business associated with the assigned team. Assists in integrating these new processes into existing operations.
  • Track and report productivity service measurements to immediate supervisor/manager regularly to improve team and individual effectiveness.
  • Assists in documenting client specific processes and procedures.
  • Assists in monthly Metrics Reporting for volume and accuracy of work performed in the group.
  • Any additional tasks as needed or requested
  • Willing to get cross skilled and manage items for multiple businesses as and when needed.
  • Support in the resolution of escalations/complaints and interface with customers/ producers to clarify issues in order to ensure issues are fixed in a timely manner and with adherence to SLA
  • Ensure working production on a day-to-day basis
Skills required:
  • Excellent prioritization skills to ensure critical items are worked well with production
  • Excellent team player
  • Great at collaborating across all teams
  • Excellent understanding of system tools, especially Microsoft suite and ability to learn/trouble shoot basic system issues is a must.
  • Proactiveness
  • Spanish speaking and reading are a required skillset
Qualifications:
Basic:
  • High School or foreign equivalent required from an accredited institution.
  • At least 2 years of relevant work experience in BPO sector, working on data.
Preferred
  • Strong understanding of Advisor / Client relationships
  • Two (2) years in a client facing role or as a lead
  • Insurance and / or financial industry knowledge
  • Experience in the Financial Services sector working with data or trade processing
  • Analytical skills
  • Good understanding of McCamish Systems’ functionality and service offerings
  • Project management skills

Note:
1. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
2. The job entails sitting as well as working at a computer for extended period of time. Should be able to communicate by telephone, email or face to face.

Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

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