Job description

We are Infosys Romania

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
As part of a large‑scale global transformation, a world‑leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world‑class standards. To support this journey, we are seeking an experienced and dynamic Credit Analyst to join the Greenfield GBS team in Bucharest. As the Credit Analyst, you act as the functional owner of specific credit management processes, bridging strategy and execution. You are responsible for ensuring process integrity, driving insights, and enabling consistent policy implementation across markets and service providers.
You will ensure that credit decisions are analytically robust, commercially balanced, and compliant, supporting sustainable business growth while minimizing financial exposure.
Working closely with country business teams and 3PSPs, you will bring together financial analysis, market insights, and risk frameworks to recommend credit limits and terms, monitor exposure, and proactively identify risk.
This role acts as a critical link between business growth and financial control, ensuring that credit risk is managed effectively without compromising customer relationships or market competitiveness.

KEY RESPONSIBILITIES:

1. Process Ownership & Implementation
   • • • Own specific credit management processes (risk assessment, collections, disputes, etc.);
       • Translate strategy into detailed operational processes and controls;
       • Ensure policy adherence and process consistency across markets.
2. Performance Monitoring & Analysis
   • • • Track KPIs, compliance metrics, and risk indicators;
       • Provide data-driven insights and reporting for decision-making;
       • Conduct root cause analysis of process inefficiencies.
3. 3PSP & Operational Support
   • • • Provide guidance to Credit Support teams and 3PSPs;
       • Ensure accurate and consistent execution of credit processes;
       • Support issue resolution and escalations with structured analysis.
4. Continuous Improvement & Policy Support
   • • • Identify gaps, risks, and improvement opportunities;
       • Support policy updates and process enhancements;
       • Drive standardization and best practice adoption.
5. Credit Monitoring & Risk Control
   • • • Monitor exposure vs. limits and identify early warning signals;
       • Initiate mitigation actions for high-risk accounts.

• University degree preferably in Business Administration, Finance, or related fields;
• 10+ years in Credit Risk / O2C / Finance;
• Knowledge of Salesforce, SAP S/4HANA, SAP-FSCM, credit frameworks, and financial analytics;
• Experience in a Global Business Services (GBS) or shared services environment is highly preferred;
• Excellent communication skills, with the ability to bridge the gap between technical IT requirements and business-facing customer service needs.

• O2C domain expertise;
• Financial Acumen;
• Risk Management & Governance;
• Decision Making;
• Strategic Vision;
• Communication Skills;
• Problem Solving;
• Collaboration;
• Leadership;
• Adaptability.

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.