Job description

We are Infosys Romania.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.
As part of a large‑scale global transformation, a world‑leading FMCG company has partnered with Infosys to redesign and elevate its Global Business Services (GBS) to world‑class standards. To support this journey, we are seeking a S2P Regional Operations Analyst who will play a critical role in supports regional service delivery across the Source to Pay end-to-end process and ensuring operational excellence in our Bucharest delivery center. This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new FMCG company and a greenfield GBS organization.

Your tasks in detail:

• Monitoring operational performance and identifying drivers of backlog, exceptions, rework, and leakage;
• Producing high-quality dashboards, insights, and executive summaries;
• Supporting controls, audit readiness, and policy compliance;
• Driving improvement initiatives and change adoption across the region;
• Build and maintain operational reporting for the region (daily/weekly/monthly), including SLAs, KPIs, and trend analysis;

• Provide insights into root causes for missed SLAs, blocked invoices, PO/invoice exceptions, and query backlog;
• Develop and enhance dashboards using Power BI/Tableau/Excel and standard reporting packs for governance reviews (WBR/MBR/QBR);
• Track productivity, throughput, and workload distribution; support capacity planning and demand forecasting;
• Requisition-to-Order (R2O): PR turnaround, approvals, PO accuracy, catalog adoption;
• Invoice-to-Pay (I2P): invoice cycle times, 2/3-way match performance, blocked invoice aging, on-time payment;
• Supplier Master / Onboarding: cycle time, quality checks, compliance documentation completeness;
• Travel & Expense: reimbursement request turnaround time;
• Vendor Helpdesk / Query Management: resolution times, first-contact resolution, repeat contacts;
• Assist with operational issue resolution by coordinating across AP, Procurement, Master Data, and IT;

• Support controls monitoring (e.g., approvals, segregation of duties, 3-way match compliance, exception governance);
• Maintain audit evidence, control documentation, and operational checklists; support internal/external audit requests;
• Identify policy non-compliance (e.g., non-PO invoices, late approvals, maverick buying indicators) and recommend corrective actions;
• Identify improvement opportunities using Lean/problem-solving tools (Pareto, fishbone, 5 Whys) and quantify benefits;

• Support automation initiatives (e-invoicing, OCR/IDP, workflow improvements, RPA) by tracking performance uplift and exceptions;
• Provide input for SOPs, work instructions, knowledge articles; promote standardization across countries;
• Prepare materials for regional governance: KPI packs, action logs, risk/issue registers, and decision summaries;

• Manage action tracking across stakeholders and drive closure (owners, due dates, progress updates);
• Provide professional, data-driven responses to escalations and stakeholder queries;
• Monitor master data quality indicators (duplicate suppliers, incomplete bank fields, tax/VAT data issues) and coordinate remediation;

• Support supplier enablement campaigns and adoption metrics (e-invoicing participation, portal usage, catalog compliance);
• Support regional transformation projects: system releases, rollouts, migrations, scope expansions, or vendor transitions;

• UAT support, defect tracking, cutover reporting, and hyper care performance monitoring.

• Very good English Language skills (oral and written)
• Bachelor’s degree in business, Finance, Accounting, Supply Chain, Operations, Analytics, or a related discipline;
• Hands-on experience with operational reporting, KPI tracking, root cause analysis, or process improvement;
• Exposure to multi-country/regional operations is preferred;
• Strong understanding of S2P fundamentals: PR/PO lifecycle, invoice matching, approvals, payment cycle basics, supplier onboarding;
• Ability to interpret operational data and translate it into clear actions and priorities;
• Strong documentation skills: SOPs, control evidence, governance packs;
• Advanced Excel skills (e.g., pivots, lookups, power query preferred);
• Dashboarding and visualization capability (Power BI/Tableau);
• Root cause analysis and structured problem-solving mindset.

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Modern, cozy and central location in Bucharest;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.