Job description

OTC Collection Specialist with English
Infosys Poland Sp. z o.o. - Łódź
- Hybrid 2/3

We are looking for a candidate with:

English a minimum C1 level (essential for client communication)
Very good knowledge of excel (Preparing reports, VLOOKUP, PIVOTS, INDIRECT)
2 years of experience in F&A OTC area
Customer orientation and proactive approach
Communication skills
University degrees will be an asset
Working hours: 9-17(10-18)

Your key activities:
Telephone contact in English (responding to phone calls, e-mails, and queries from the clients)
Working closely with Sales to manage customer relationships
Managing invoice disputes with customers
Matching incoming payments to invoices
Posting receipts accurately in the system
Investigating and resolving unapplied or short payments
Execute direct debit process
Tracking outstanding balances and ageing (AR ageing reports)
Regularly update the team leader around developments and progress of relevant operational issues
Control risk in the order pipeline by collaborating with sales on blocked orders, prioritizing collections to enable release, and ensuring all decisions comply with credit policy while balancing business needs and financial risk.

You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use English language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week)