Job description

Supply Chain Process Lead with Dutch
Infosys Poland Sp. z o.o. - Łódź - Hybrid 2/3 or remote from Poland

We are looking for a candidate with:
4 years of experience in working with supply chain and/or logistics processes
Dutch and English skills on min C1 level (essential for client's communication purposes)
Hands-on experience with SAP system (must have)
Experience in End2End Order Management Process
Ability to create and maintain process documentation
Participation in process migration projects is considered an asset
Strong analytical skills with the ability to view processes from a broader perspective in order to clarify and simplify them
Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process
Very good knowledge of Microsoft Excel

Your key activities:
End2End Order management process (from order acquisition until order delivered to Customer door) capturing order entry/change/delivery creation/logistic process with creation of shipping documents / shipping instructions/invoicing
Supporting customer queries and escalation process
Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation).
Managing customer disputes (any discrepancies)/ claims/processing return orders
Auditing carrier invoices
Participation in Process Transition
Knowledge Management – Creation of SOPs and training of other team members
Triggering and managing process improvements both automation and process redesign


You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use Dutch language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week) or remote from Poland