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Job details
Country
Ireland
Work Location
Interest Group
IBPM
Company
IBPM Ireland
Requisition ID
147151BR
Job description
Job Description – Process Specialist - French Job Title: Process Specialist Reports To: Team Lead Career Stream: BPM – Operations Career Sub‑Stream: Operations – Vertical Business Department: VL Job Level: 3A Experience: 2+ Years Direct Reports: None
Purpose of the Role The Process Specialist is responsible for reviewing complex deals and providing expert guidance to Partners & Field (P&F), partners, and end customers on deal structure. The role ensures that operational, compliance, process, and structural requirements are thoroughly adhered to and validated before signature.
Essential Qualifications, Training & Experience
Excellent planning, organizing, and coordination skills
Strong communication and engagement skills; fluency in English essential
French language proficiency required.
High attention to detail and strong understanding of policies and processes
Ability to identify, analyze, and resolve issues
Proficiency in Microsoft Office Suite
Ability to work independently and collaboratively
Capability to deliver insights through analytics
Proactive and self-driven mindset
Desirable Qualifications
Third-level degree preferred, especially in business or language-related disciplines
Personal Attributes
Strong analytical and problem‑solving skills
Sound judgment and decision‑making abilities
Ability to challenge assumptions constructively
Excellent communication skills with strong customer orientation
Ownership mindset; proactive self-starter
Ability to operate effectively in ambiguous environments
Ability to deliver independently with minimal supervision
Core Competencies
Client Centricity & Business Metric Management
IBPO Business Operations & Processes
Operations Management
Quality, Knowledge & Continuous Improvement
SLA & Performance Management
Learning & Innovation
Customer Orientation
Driving Organizational Results
High-Impact Communication
Analytical Ability
Providing Direction
Impact & Influence
Key Result Areas (KRAs)
1. Customer Interaction
Manage and resolve process-level escalations to maintain high customer satisfaction
Provide expert consultation services
Support and resolve complex queries
Anticipate and proactively address queries from P&F and end customers
Interpret complex program and policy guidelines to provide effective solutions
Conduct document reviews to ensure deal structure accuracy prior to signature
2. SLA Compliance
Execute transactions as per defined guidelines and timelines
Participate in daily team huddles
Provide process inputs and training to ensure predictable delivery
3. Process Compliance
Execute transactions in line with quality standards
Perform QC/QA checks as per the quality plan
4. Knowledge Management
Review and validate inputs from Process Executives
Create case studies and FAQs to capture tacit knowledge
5. Process Reengineering
Participate in ideation and documentation of reengineered processes
Train the team on updated processes to meet client and internal requirements
6. Talent Management
Support the Team Lead in training team members on processes and domain knowledge
Contribute to high employee satisfaction (E‑Sat) through mentorship
Benefits:
Discretionary quarterly performance bonus based on individual and company performance
Staggered maternity leave pay based on tenure
50% individual cover with Irish Life health insurance after 12 months of service
Up to 3% of companies matched contributions to PRSA with Zurich Life
Tax-saver travel scheme including Bike to Work with Travel Hub
Employee Referral Bonus Scheme
Perk box
Sick Pay – entitlement to 6 days of sick leave per year post successful probation period
Access to extensive variety of upskilling courses
Disclaimer Infosys is an Equal Opportunities Employer, committed to diversity and inclusion. The responsibilities described above outline the general nature of the role. Employees may be assigned additional tasks outside their regular duties based on business needs.
