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  • IT Support Specialist with Norwegian - Hybrid
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Job details

Country

Czech Republic


Work Location


Interest Group

Infosys (Czech Republic) s.r.o


Company

Infosys (Czech Republic) s.r.o.


Requisition ID

146156BR


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232ASRPREX Senior Process Executive


Job description

Job Description :
Technical Solutions Specialist with Norwegian – Hybrid

We are Infosys Czech Republic.

We offer business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.

Your tasks in detail:
  • Providing 1st level technical support, service restoration and fulfillment of service requests
  • Acting as the connection between end-users and product teams
  • Registering, analyzing, prioritizing, solving and assigning all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality
  • Managing communication between end-users and product teams about the progress of ongoing cases
  • Providing daily support, ensuring that it meets the defined agreements, KPIs and OKRs, as well as ensuring compliance towards legislations, policies and other requirements
  • Updating incidents with detailed and relevant information in a timely and effective manner
  • Solving more complex issues within the assigned business area, using different support channels in order to improve co-worker efficiency
Why does Infosys choose you? You definitely have:
  • Advanced Norwegian language proficiency;
  • Good knowledge of the business area and good understanding of how the products and services in the area are connected together;
  • Good knowledge of ITIL, agile frameworks, service governance model;
  • Ability to work towards tight deadlines;
  • Strong understanding of prioritization during business-critical issues;
  • Broad knowledge of IT products, services and terminology;
  • Czech & English languages to a business level proficiency.
Employee perks, benefits:
  • Hybrid Work Model
  • 25 Days of Paid Leave
  • Performance Bonus
  • Meal Allowance
  • Multisport Card
  • Benefit Card
  • Modern Offices (Vlnena Street) with a Game Room, a Silent Zone and Kitchenettes in the Center of Brno, 2nd Largest City in the Czech Republic
  • Financial Reward for Referring Your Friends
  • Expat Assistance Services for New Joiners
  • Relocation Package (for candidates relocating from other EU countries)
  • Team Building Activities
  • Long-Term Career Prospects

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