Job description

Credit Control Process Lead

Infosys Poland Sp. z o.o. - Łódź


The responsibilities of a Process Lead in Credit Control involve overseeing the credit control process, managing outstanding debts, and ensuring timely payments.

We are looking for a candidate with:
English on B2 and French language on B2 level (essential for client communication purposes)
4+ years of business / marketing experience, required
Higher education
Strong knowledge of debt collection laws and regulations
Excellent communication and negotiation skills
Proficient in financial analysis and risk assessment
Attention to detail and strong organizational skills
Ability to handle difficult and sensitive situations professionally
Strong problem-solving and decision-making abilities
Solid project management, planning, organizing, and time management skills required
Strong proficiency in MS Office, BMC Remedy, trending, and reporting required
Proven analytical skills with a curiosity to dive into data leveraging various reporting tools, Excel, and /or ability to write sql to mine our incident and problem data
Clear and effective written and verbal communication, influencing, and strong interpersonal skills
Experience working in relevant environment/s, Financial Services, First Data or other third party card servicing vendor is essential
Your key activities:
Managing a team of 4 credit analysts
Review and approve customer credit limits and assess ongoing credit risk exposure
Decision to releasing orders based on credit risks, outstanding balances, credit safe
Control and monitoring credit risks, and bad debt exposure in line with company policies and accounting standards
Daily credit control activities to ensure accurate and timely activities
Work closely with Sales Department and Management to resolve credit issues and meet order release and shipping cut-off deadlines
HQ and local reporting
Ensure compliance with accounting principles, service levels, and internal controls
You can expect from us:
Performance bonus twice a year
Employee referral program bonus
Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
Access to training platform (self-learning), domain/soft/technical skills training
Possibility to use French language on a daily basis
Private medical care at Medicover (with possible extension to family members)
Reimbursement of Multisport card or points on MyBenefit platform
Attractive group insurance
Access to well-being platform, free meetings with a psychologist included
Stable employment based on an employment contract
No trial period
IT equipment is provided by the Company
Bonuses from the Social Fund
Flexible starting hours
Opportunity to participate in charity, sports and well-being events
Hybrid mode (2 work days from the office per week) or remote within Poland