Key responsibilities:

• Coordinates with the transition team
• Plans and monitors the resources deployment
• Reviews the daily dashboards, staffing plan, work allocation
• Governance adherence and interacts with the client with the objective to deliver target delivery model,
• Ensures delivery predictability and enhance client satisfaction for the processes within the guidelines, policies and norms of Infosys..

Requirements:​​​​​​

• speak and write in German and English fluently;
• Bachelor’s degree in relevant field, or equivalent experience
• 5+ years of management experience
• Experience with ticketing system
• Effective leadership skills, with a strong focus on operations and business processes
• Able to identify key issues and creatively and strategically overcome internal challenges or obstacles
• Clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization
• Effective attention-to-detail and a high degree of accuracy
• High level of integrity, confidentially, and accountability
• Sound analytical thinking, planning, prioritization, and execution skills
• Managing a complex shift pattern in a call center environment
• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

We offer to the candidates:

• Long-term and stable cooperation;
• Benefit platform;
• Organized training sessions and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Teamwork in a multicultural environment;
• Medical subscription and life assurance.