Job description

Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen!

You know you're a good fit if you tick the following:

• Customer support experience is a plus.
• Proficiency in German at an advanced level, written, spoken, and reading skills, equivalent to Level C1.
• Medium English language knowledge (B2 level).
• Customer focus & passion for excellence with respect to treating and caring for customers.
• Has a pleasant, patient, and friendly attitude.
• Ability to communicate clearly, grammatically correctly, and professionally, both verbally and in writing.
• Communication skills: You'll turn your talent into a career.
• The need to be part of a top team: We're energetic, enthusiastic, and friendly.
• Willingness to work from our offices in different locations from Romania

Purpose of the role:

• Serve as a first point of contact for inbound customer or employee questions, requests, and issues
• Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions. be assigned for one future-oriented, long-lasting and eminent client – an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
• Be a member of the international, dynamic and innovative company environment.

We offer:

• Stable job - permanent labour contracts.
• The salary package includes a base salary, language bonuses and Benefit Platform.
• Paid start-up training and professional development sessions-Service Desk Academy.
• Medical subscription.
• Eye Glass Policy.
• A dynamic and diverse job in a pleasant and modern environment.
• Opportunities for personal and professional development.
• Real possibilities to promote within the company.
• Offices in different locations from Romania
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year.