Infosys BPM Ireland

Who we are

Infosys BPM is one of the largest global companies in the outsourcing industry with a successful 20-year history. Infosys BPM Ireland offers business solutions across numerous services - Customer Service and Billing, Mobile Technical support, Service Desk, Sales and Fulfilment and Finance and Accounting.
We deliver exceptional customer experience and innovative design by guiding our customers to achieve successful business growth. Through our People, Capability, Integrity and Innovation we have established a reputation for excellence.
We provide services such as voice support, customer service and technical support operations for large global enterprises.
We operate across 4 locations in Ireland – Dublin, Wexford, Waterford, Clonmel. Positions are available at each location for motivated and enthusiastic candidates who would like to build a career with Infosys BPM.
At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably.
Join us and become an Infoscion today!

10+

clients and growing

2000+

employees

55:45

gender diversity

35+

nationalities

22-25

average age group

language capabilities

Working at Infosys Ireland

We are an organization that attracts talented and creative people. With seamless collaboration and teamwork, we create a friendly, positive, and supportive work environment. We also believe that diversity strengthens our innovative culture.

Our locations

Dublin

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Waterford

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Wexford

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Clonmel

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Our domains

Change may be the only constant, but for us, it’s our values that help guide us in every change that we make – for us as individuals, for our company, and for our clients. These are our guiding lights, our beacons on the journey to navigate destination next.

Sales & Fulfilment (S&F)

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Sourcing & Procurement (S&P)

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Finance & Accounting (F&A)

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HR Operations (HRO)

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Customer service/Service Desk (CS)

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Our Values

Client Value

To surpass client expectations consistently

Leadership by Example

To set standards in our business and transactions, and be an exemplar for the industry and ourselves

Integrity and Transparency

To be ethical and sincere in all our transactions

Fairness

To be objective and transaction-oriented, and thereby earn trust and respect

Excellence

To strive relentlessly constantly improve ourselves, our teams, our services and products to become the best

We care about your personal growth

We believe that everyone should have the chance to grow. Therefore, transparency and fairness are among the most important components in our regular appraisal and performance feedback cycles. Our goal is to set you up for success, with every step of your Infosys journey.

Our culture

Our culture of growth starts with our people. We’re a team of professionals, focused on delivering best-in-class customer experience for our clients globally. The diversity in our workforce is one of our core strengths, which helps foster creativity and innovation and provides our people with interesting and exciting challenges to enable growth in their career. There is a strong focus on collaboration between teams, enabling our workforce to achieve their full potential and break new boundaries.

We have a robust corporate social responsibility (CSR) strategy that is driven by the voice of our employees, focuses on three core areas: People, Community and Environment. Our senior leadership team leads the entrepreneurial programs to mentor students in local secondary schools. Each year our employees choose a charity event to support. We also support and encourage several environmental initiatives like recycling schemes, partnership with green vendors and carpooling options.

Our efforts have been recognized by several institutions including:

Best Business Process Outsourcing Provider 2019 by Irish Enterprise Awards
Customer Experience Experts of the Year 2019 by Irish Enterprise Awards

With a view to evolve and benchmark ourselves against the best-in-class services and products, we cooperate with several organisations including the Industrial Development Authority (IDA).

Our efforts are being recognized by our partners globally for Humanware and Next-Generation Technology to enhance stakeholder delight. These strong partnerships have helped us to access region-specific talent pool, partnerships with third level education institutions, state agency partnerships, and operations across non-urban locations providing competitive cost base and positive work/life balance. We have been recognized as one of top employers in the South-East Region.

Meet our #InfyPeople

“I thoroughly enjoy being part of the team at Infosys Clonmel. I have formed numerous friendships during my time here. Not only is the role engaging but the camaraderie among colleagues is great and there is a real team mentality here. The support and guidance offered by Infosys have enabled me to grow and learn so much over the years.”

Colm Ryan

“My advice would be to look to learn as much as you can from the people around you and to work hard to achieve your goals. I’ve learned so much in my time with this business, from technical and administrative skills to people management. Infosys recognises potential and invests in progression of staff.”

Jake Kells

“I have met so many wonderful people while working for Infosys and have made some lifelong friends. I want to give a special thank you to my Grad-Bay Team – Rebecca Kavanagh, Lauren Fitzgerald, Marie Whitney and Shane Fagan. Since I joined this role, I have been so supported and given so much guidance, without their support each day, this role wouldn’t be possible.”