Job description

Job Description – Process Executive

Job Title: Process Executive

Reports To: Team Lead

Career Stream: BPM – Operations

Career Sub-Stream: Operations – Vertical Business

Department: VL

Job Level: 2B

Experience: 0-2 Years

Direct Reports: None

Purpose of the Role

The Process Executive is responsible for executing client transactions in accordance with predefined processes and timelines. This includes document verification, order and agreement processing, data analysis, email-based query resolution, and vendor interaction for order management (depending on process requirements). The role requires strict adherence to compliance, quality standards, and SLA objectives while operating within Infosys guidelines and policies.

Competencies

• Client Centricity & Business Metric Management
• IBPO Business Operations & Processes
• Knowledge of Operations Management
• Quality, Knowledge & Continuous Improvement Management
• SLAs & Performance Management
• Learning and Innovation
• Customer Orientation
• Driving Organizational Results
• High Impact Communication
• Analytical Ability

Areas of Responsibility

1. SLA and Process Compliance

• Execute transaction requests received from stakeholders.
• Ensure adherence to all SLAs, quality standards, and compliance requirements.
• Understand, process, and validate transactions as per defined procedures.
• Respond to transaction-related queries promptly.

2. Stakeholder Interaction

• Provide high‑quality stakeholder communication across required channels (primarily email).

3. Knowledge / Process Management

• Participate in knowledge-improvement and upskilling sessions.
• Support continuous improvement initiatives.

Others

• Serve as backup support for team members as needed.
• Specific language proficiency may be required depending on the process.

Benefits

• Discretionary quarterly performance bonus based on company and individual performance
• Staggered maternity leave pay based on tenure
• 50% individual cover with Irish Life Health Insurance after 12 months
• Up to 3% company-matched PRSA contributions with Zurich Life
• Tax-saver travel scheme including Bike to Work
• Employee Referral Bonus Scheme
• Perk box membership
• 6 days paid sick leave per year after probation
• Access to extensive upskilling courses
• Employee Assistance Program (EAP)
• Free onsite parking

Equal Opportunity Statement

Infosys is an Equal Opportunities Employer, embracing diversity in the workplace.

Disclaimer

This job description outlines the general nature and level of responsibilities for this role. It is not an exhaustive list of all duties, skills, and responsibilities. Employees may be required to perform additional tasks as needed.