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Job details
Country
Ireland
Work Location
Interest Group
IBPM
Company
IBPM Ireland
Requisition ID
140442BR
Job description
Job Title:
Process Specialist
Reports To:
Team Lead
Career Stream:
BPM - Operations
Career Sub Stream:
Operations – Vertical Business
Department:
VL
Job Level:
3A
Direct Reports:
None
Purpose of the Role:
The purpose of this role is to review complex deals and provide expert guidance to P&F, partners, End Customers with regards to deal structure. To ensure that operational, compliance, process requirements and deal structure have been considered prior to signature
Process Specialist
Essential Qualifications, Training and Experience:
Excellent planning, organizational and coordinating skills.
Excellent communication and engagement skills - Fluent English essential and one other language as required.
Attention to detail and ability to policies and process.
Ability to identify and resolve issues identified.
Excellence in Microsoft Office suite
Ability to work effectively as part of a team and independently.
Ability to deliver insights through analytics
Able to work from his own initiative
Desirable Qualifications, Training and Experience:
A third level Degree desirable, preferably in a business and language discipline
Personal Attributes required:
Good analytical, problem solving, judgement and decision making skills.
Ability to challenge assumptions and ideas in a constructive and professional manner.
Excellent communication skills and a strong focus on customer satisfaction
Proactive self-starter, willing to actively assume ownership of assigned projects / activity
Capable to independently achieve results in an ambiguous environment.
Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction
Provide expert consulting service
Support of complex queries
Proactively anticipate questions from P&F, End Customer
Interpretation of complex program and policy guidelines to prove solutions
Document review to ensure dela structure is in order prior to signature
SLA Compliance:
Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
Process Compliance:
Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan in order to ensure adherence to process steps
Knowledge Management:
Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
Process Reengineering:
Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
Talent Management (People Management):
Supports the Team Lead by training people on process / domain as part of the growth plan in order to ensure high E-Sat
“Infosys is an Equal Opportunities Employer, Embracing Diversity in the workplace”
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
