Job description

Job Title: Credit Controller

Location: South Birmingham, UK

Language: English (Required)


About Infosys BPM

Infosys BPM, the business process management subsidiary of Infosys, provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Key Responsibilities

• Credit Controlling a designated trade debtor ledger by way of verbal and written communication, against a personal cash collection target
• Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of their ledger, themselves, their team and the Credit Control Department
• Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution.
• Customer queries to be logged, escalated and followed up timely with relevant departments
• Effective management of collection system, adhering to all best practice standards
• Build positive relationships with key stakeholders. Lead monthly reviews with the Operational and Finance teams to highlight debt risks and opportunities
• Ensuring accurate client details are maintained on the sales ledger including notes of action, invoice status and contact details
• Working towards monthly individual objectives, to reduce overdue debt
• Reconciling accounts on a monthly, termly and annual basis
• Ensuring timely and accurate allocation of all payments received on designated ledgers
• Providing detailed information to facilitate timely completion of Debt Reporting

Essential Criteria

• Excellent verbal and written communication skills
• Minimum 2 years’ experience in a Credit Control role gained within a fast paced organization
• Clear, focused and driven to achieve cash collection targets
• Excellent customer services skills with a proven track record
• Ability to work on own initiative
• Solution orientated with good problem-solving skills
• Advanced competency with MS Excel

• 25 days holiday excluding Bank Holiday’s Leave Year runs from April 1 to March 31

• Sick Pay (3 paid Days in a 12-month period)
• Employee discounts – Perk Box
• Access to training platform for PD – Lex
• Pension – employer contribution 3% employee contribution 5% - total 8% of designated banding
• Free Parking
• On site canteen
• Income Protection
• Employee Assistance Program (EAP)